Administration Unit

The Legal Aid Bureau of Buffalo, Inc. is seeking an Operations and IT Assistant to support the Operations and IT department in their day-to-day activities and perform related duties as required.

This role offers an exciting opportunity to make a significant impact on the lives of individuals in the Western New York Community by assisting with administrative tasks, basic technical support, and ensuring smooth day-to-day operational and IT-related activities. The ideal candidate will be highly organized, responsive to direction, able to work independently and as part of a team, and capable of balancing multiple responsibilities with professionalism and accountability. This position may occasionally work outside of the regular workday as necessary for the operation of the organization or in cases of urgent facility issues.

Why Join Us?

• Competitive Pay: Starting at $25.61 per hour.
• Comprehensive Benefits Package:
  • Medical, dental, and vision benefits for you and your dependents.
  • Generous vacation, personal, and sick time.
  • Paid parenthood leave plan
  • 401(k) retirement plan.
  • Long-term disability insurance, short-term disability insurance, supplemental term life insurance, and other voluntary insurance offerings
  • Parking expense reimbursement plan, transit plan, and a flexible spending account.
• Union position: Be part of a supportive and collective bargaining environment.
• Public Service Student Loan Forgiveness: Qualifying employer for the Federal Public Service Loan Forgiveness Program and the New York State Higher Education Services Corporation Loan Forgiveness Program.

Distinguishing Characteristics:  

• Strong organizational and multitasking skills.
• General proficiency and comfort with Information Technology
• Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability and dedication to maintaining confidentiality of business and personal data.
• Ability to work collaboratively with team members.
• Attention to detail and a proactive approach to problem-solving.

Key Responsibilities: 

Operations Duties:

• Assist in coordinating and executing operational projects.
• Manage and maintain records, databases, and operational documentation.
• Assist the Operations and IT Manager with procurement and inventory management.
• Monitor and manage office supplies and equipment, ensuring adequate stock levels.
• Assist in the implementation of operational policies and procedures.
• Track facility-related work orders, follow up with vendors/landlord, and ensure timely resolution.
• Accurately record, update, and report on the status of facility-related issues.
• Perform other duties as assigned.

IT Duties:

• Assist with the installation, configuration, and basic troubleshooting of computers, printers, and other peripherals.
• Support user onboarding, device assignment, and account setup under supervision.
• Follow all IT policies and procedures, including proper documentation and asset tracking.
• Monitor IT inventory, including tracking decommissioning, renewal, replacement, and other lifecycle management tasks.
• Maintain accurate records of IT assets, issues, and resolutions.
• Work with IT vendors to process warranty claims, coordinate repairs, and manage other service-related requests.
• Assist in evaluating vendor performance and ensuring service level agreements (SLAs) are met.
• Perform other duties as assigned.

Employment Standards:

• Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associate’s or Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field; or
• Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelor’s degree in any field, and at least one (1) year experience in Information Technology, Computer Science, Business Administration, or a related field; or
• Graduation from high school or possession of a high school equivalency diploma and five (5) years of experience in Information Technology, Computer Science, Business Administration, or a related field; or
• An equivalent combination of training, education, and experience as defined by the above standards.

The Legal Aid Bureau of Buffalo, Inc. values diversity and is an Equal Opportunity Employer. We encourage applications from minorities, females, disabled individuals, veterans, and individuals of all sexual orientations and gender identities.

How to Apply: Please send your cover letter and resume to [email protected] or mail them to:

The Legal Aid Bureau of Buffalo, Inc.
Attention: Human Resources
290 Main Street, Suite 400
Buffalo, NY 14202

Interviews will be conducted on a rolling basis. We look forward to welcoming a new member to our dedicated team.